Terms & Returns
Returns & Terms
Made-to-Measure Items
All Atelier Troela garments are made to order and made to measure based on the measurements and information provided by the customer.
As each item is created specifically for the individual customer, orders are considered custom-made products.
Right of Withdrawal
Under European consumer law, the standard 14-day right of withdrawal does not apply to goods that are made according to the consumer’s specifications or are clearly personalized.
Because all Atelier Troela garments are made to measure, orders cannot be cancelled, returned, or exchanged once production has started.
By placing an order, you acknowledge and agree that your garment is being made specifically for you and that the statutory right of withdrawal does not apply.
Customer Measurements
Customers are responsible for providing accurate measurements.
Atelier Troela cannot be held responsible for fit issues resulting from incorrect measurements supplied by the customer. If you are unsure how to measure yourself, please contact us before placing your order.
Defects & Incorrect Orders
We take great care in creating every garment. If you receive an item that:
- contains a manufacturing defect,
- differs significantly from the measurements provided,
- or does not match the product ordered,
please contact us within 14 days of receiving your order at ateliertroela@outlook.com
We will review the issue and work with you to find an appropriate solution.
Production Time
All garments are handmade in the Netherlands and produced to order. Estimated production times are provided after ordering but will never take longer than 4 weeks. Production times can vary from 1-4 weeks depending on demand and fabric availability.
Fabric & Colour Variations
Due to differences in screen settings, lighting conditions, and the nature of certain fabrics, colours may vary slightly from what is shown online.
Contact
If you have any questions regarding your order, measurements, or our policies, please contact us at:
Atelier Troela
Rotterdam, The Netherlands
Email: ateliertroela@outlook.com
Instagram: @ateliertroela